Ten essential steps to draft the perfect response to a negative review

Learn how to handle a negative guest review with ease and precision

Although you do everything you can to avoid a negative review, a negative review may inevitably happen.

This exhibition class explains the ten step process in drafting the perfect response to a negative review.

39 MINUTE VIDEO CLASS: How to draft the perfect response to a negative guest review.

REAL TIME EXAMPLES: To assist with demonstrating the ten concepts to follow, the instructor uses real time negative reviews and responses from his vacation rental properties. These techniques are super effective in handling even the worst of reviews.

SUMMARY: As a host, you do everything humanly possible to be the perfect host. Despite this, a guest leaves a negative review, and you only have a few days to respond. How do you handle it? You should use the ten techniques taught in this exhibition class on how to respond to any given negative review. These proven techniques will then soften the sting of a negative review. The carefully crafted response will then convince the prospective future guest that the review is a nonissue and will proceed with booking your unit.

FAQ's

What does the Exhibition Class fee cover?

This EXHIBITION CLASS may be purchased individually The fee covers enrollment in this exhibition class only.

How long is this EXHIBITION CLASS?

39 minutes

What examples are used?

James uses negative reviews from his four vacation rental properties and how he used the ten techniques taught in this class on how best to respond to them.

Does the comprehensive Vacation Rental Training Course also include this EXHIBITION CLASS?

Yes. If you purchase the comprehensive 30+ hour vacation rental training course, this EXHIBITION CLASS is included as Chapter 82

If I take this EXHIBITION COURSE, and then decide that I want to take the comprehensive Vacation Rental Training Course, do I get any credit for the Exhibition Class?

Yes. Upon completion of any EXHIBITION CLASS, simply email the instructor for a coupon for each exhibition class purchased to be used towards the vacation rental training course.

Exhibition Class Enrollment

$25

EXHIBITION CLASS - The ten step process to draft the perfect response to a negative guest review

Proven techniques with real life examples on how to handle the worst of reviews

Potential guests read reviews, and can make or break your vacation rental listing success. What do you do when you are given a totally unfair and unflattering review? How does one negate the sting of a negative review and the corresponding potential loss of future reservations? Instructor James Dorgan details the ten techniques to follow in drafting the perfect response to a negative guest review.

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